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There are two types of image damage notifications, bogus and real complaints. How to make the difference ?

The false claim

The notification that is probably fake is the email notification with no actual contact information asking you to click a link and download the information yourself. It starts something like this:

My name is X and I am a professional photographer. Your website or a website hosted by your business infringes copyrighted images that I own.

I was confused (or other adjective) when I came across my images…. stolen… download and check for yourself.

It can also come from your Contact Us page.

What to do:

I’m not a lawyer, so I can’t legally tell you what to do. The real answer is that you need to contact a lawyer. That’s what I do. I check the site to make sure all images were legally purchased or belong to the site owner. If this is the case, I wait for there to be a real formal notice. My clients have received thousands of them. To date, I am not aware of any instances where these emails have turned into real lawsuits for my clients. I would not click on an unknown link as it might add ransomware or viruses to your computer.

The « real claim »

I put the « real claim » in quotes because stock photography companies buy images that were free on CD etc, then send letters of request and unless you can prove that you bought the image, you still have to pay. In most cases, a website owner will do a Google search for an image that they can even type in « free image », but the image is copyrighted and they are using it on their website. . The real claims come from intellectual property law firms.

What to do:

You have to take them seriously. Call an intellectual property lawyer.

These request letters are rampant, it is important to document where you get the images and the proper use. Here is a resource for understanding usage rights.

Work with an experienced web design company like Mannix Marketing, we have been in business for over 25 years. When you hire a less experienced agency, you risk not getting the right advice or expertise. It often costs you more due to ADA compliance lawsuits, lost leads, and lost business.

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